University of Waterloo

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Catering and Event Services Assistant Supervisor

Catering and Event Services Assistant Supervisor

Requisition ID 
2017-1943
Job Category  
Food Services
Department 
6200 - Food Services
Job Status 
Regular Full-Time
Hiring Range 
$40,264 - $50,330

More information about this job

Overview

Oversee the day-to-day aspects of the Summer Accommodations program and fulfill sales, event coordination, event supervision and administrative duties for Catering and Event Services

Responsibilities

Oversee the day-to-day aspects of the Summer Accommodations program

  • Recruit, train and oversee the work of the front desk coop students and support staff
  • Schedule staff and create payroll records for staff shifts
  • Ongoing performance management of staff and conduct mid-term and final evaluations for coop students
  • Perform regular audits on supply and equipment inventory as necessary to operate effectively
  • Create and maintain cleaning calendar to ensure that guest rooms and residence facilities are properly prepared and maintained
  • Liaise with laundry company to ensure linens are laundered and delivered to the appropriate area
  • Coordinate facility cleaning requirements to UW cleaning services employees and contracted cleaning services employees
  • Submit work orders and ensure repairs are completed in residence facilities
  • Coordinate preventative maintenance and capital improvement in residence facilities
  • Coordinate client event requirements which may include: accommodations, meeting rooms, food services, parking and signage
  • Develop training programs, employee manuals, shift guidelines and standard operating procedures for Summer Accommodations
  • Assist Conference Manager with registration services when required
  • Assist in creating “end of season” reports that summarize the conference season including making recommendations to improve services and improve operating procedures.
  • Assist in implementing overall marketing and outreach plan

Sales and supervision for Catering and Event Services

  • Promote and provide growth in sales through direct customer contact, upselling and marketing initiatives.
  • Organize client events which could include client meetings, contract preparation, supervision of events, post-event follow-up and billing.
  • Ensure all health, safety, sanitation and maintenance standards are met

Contribute to the enhancement of a positive customer experience

  • Maintain high customer service levels by initiating as needed improvement tactics and coaching staff
  • Diffuse and rectify guest complaints and concerns.
  • Work with a high degree of professionalism and courtesy when dealing with students, guests, staff and faculty
  • Anticipate needs of clients and offer suggestions to improve their experience
  • May be required to work in other UW Food Services units as needed and performs other duties as assigned

Financial Responsibilities

  • Assist with establishing the annual budget for Summer Accommodations
  • Prepare and reconcile web and bank deposits as required
  • Allocate revenue to the appropriate accounts and journal within the management software
  • Investigate cash float shortages and maintain related procedural documentation as required.
  • Ensure financial templates are kept up-to-date with latest account numbers and conference information
  • Perform monthly audits of all revenue and expense accounts as required

Qualifications

  • A diploma in Food and Beverage management or equivalent education and/or work related experience
  • Several years’ recent experience in hotel, quick service or institutional food service environment
  • Experience supervising in a unionized environment and working with student employees
  • Experience with inventory and cash controls, food and labour cost control and providing exceptional customer service
  • Proven ability to work with a minimum of supervision in a fast paced, customer oriented environment
  • Excellent motivator with highly developed interpersonal, organization and communication skills (written and oral)
  • Smart serve certified
  • Proficient in the use of common computer software programs
  • Must maintain a flexible schedule which includes evening and weekends and longer hours to accommodate event schedules or busier periods for the operation
  • Must be available to work on an on-call rotation during the spring term