University of Waterloo

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Digital Communications Officer

Digital Communications Officer

Requisition ID 
Job Category  
Marketing / Public Relations / Communications
3000 - Dean of Math Office
Job Status 
Regular Full-Time
Hiring Range 
$53,120 - $66,400

More information about this job


Informing and engaging our communities is key to advancing the Faculty’s strategic goals. This position is responsible for establishing, monitoring and evaluating digital communications channels, as well as content creation and digital asset management.


Digital communication strategy assessment

  • Measures the ongoing effectiveness of digital communications initiatives using analytical tools
  • Advises on the adoption of new and emerging digital communications strategies
  • Liaises with cross-campus partners, and communicators across the Faculty

Content creation and digital asset management

  • Responsible for writing, photography and video production and editing
  • Maintains an archive of all shared content
  • Liaises with the Media Relations team on press releases and other external promotion

Social media and analytics

  • Stays current on evolving social media and mobile platforms to advise on strategic direction
  • Responsible for ongoing content creation and dissemination
  • Represents the Faculty of Mathematics on the UW Social Media Committee

Website coordination for Faculty- and department/school-level pages

  • Ensures readability, functionality and accessibility of web pages
  • Aligns the Faculty’s online presence with University guidelines
  • Supports staff members with web content management

Publications production

  • Serves as project lead for Faculty-wide publications
  • Coordinates content, photography, design, printing, with academic units and Creative Services


  • Bachelor’s degree required or equivalent education and experience. Education or training related to communication preferred
  • Background in communications / public relations preferred, with an appreciation for the impact of mathematics and computing
  • Experience with website design and photography would be an asset
  • Copy editing for spelling and grammar required
  • Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude

  • Ability to meet and communicate service standards, and track client satisfaction
  • Resolve conflict actively and constructively, engaging in difficult conversations to find collaborative solutions

  • Excellent human relation skills including the ability to develop and maintain constructive relationships with individuals in academic posts
  • Proven business-appropriate oral and written communications skills
  • Use multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail).
  • Maintains confidentiality and demonstrates a sensitivity to diversity
  • Able to assist in resolving resistance to change among others

  • Demonstrated ability to foresee impact of change and determine what adjustments may be necessary
  • Demonstrated ability to use technological solutions to improve processes and communication
  • Able to approach a complex task by breaking it down into component parts, and to use technology to assist breakdown and tracking

  • Demonstrated creative and critical thinking skills to explore, make connections, and discover knowledge
  • Well-developed analytic and research skills
  • Ability to take ownership for projects of duration of several months; use good independent judgment when priorities are challenged

  • Ability to make reasonable estimates of resource needs to complete projects
  • Uses sound methods to plan, track and report work
  • Intermediate experience with Microsoft Office; web content management tools; photo and video editing software

  • Experience with social media networks