University of Waterloo

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Manager, Student Information Systems

Manager, Student Information Systems

Requisition ID 
Job Category  
5170 - Information Systems and Techno
Job Status 
Regular Full-Time
Hiring Range 
$88,903 - $111,129

More information about this job


This position is responsible for the operations, overall strategic management and leadership of the Student Information System (SIS) within Enterprise Resource Planning (ERP) Systems group. This includes responsibility for the planning, design, development, implementation, support and consultation for a secure and sustainable Student Information System at the University. The manager is responsible for development activities and client support services related to the Student System.


Establishes the direction and priorities for SIS:

  • Serves as an integral member of IST’s Management Team
  • Develops short-term and long-term plans for the evolution of campus information systems
  • Facilitates the establishment of direction and priorities for SIS  through collaboration with others
  • Assists in the development of the ERP annual rolling plan, and budget
  • Develops annual operational plan and budget for SIS

Within the ES group, ensures the effective utilization, deployment and development of human and capital resources

  • Hires and develops his/her unit and participates in the building of overall ERP team
  • Coaches, trains and develops employees to enable their professional development
  • Conducts annual performance plan and regular reviews of direct reports

Core Services

  • Effectively manages the successful delivery of projects and programs in conjunction with the Portfolio Management group (PMG).
  • Leads the process to define business requirements in concert with functional partners and campus stakeholders
  • Completes applications development of new or modified business functionality
  • Performs Quality Assurance and Testing in order to deliver high quality services
  • Provides Solutions Design and Consulting support to Academic Support Departments

Applications Implementation

  • Supports the acquisitions process (including RFI/RFP)
  • Implements enterprise solutions
  • Implements large and small application updates
  • Works within a federated governance model to enable decision making

Systems Integration

  • Ensures integration with other enterprise applications
  • Implements connectivity with applications external to the University (e.g., banks)
  • Provides internal inter-systems support (e.g., Financial System, HR System, etc.)
  • Provides support as needed for EBI, Student Portal, Open Data and like initiatives

Infrastructure and Support

  • Ensures the requisite production support
  • Provides support for and incorporation of guiding principles for architecture and infrastructure, e.g., usability, accessibility, scalability, adaptability, security and privacy.
  • Supports and develops application architecture
  • Supports, develops and adopts standard software development methodologies

Client and Vendor Relationships

  • Establishes and maintains strong relationships with the leadership team and key representatives of the Administrative Support Departments of the University and/or Faculty representatives
  • Manages the day-to-day relationship with external technology partners




  • University degree or equivalent post-secondary education and experience required.
  • Minimum 10 years of experience with a proven track record of achievement and success within a complex Information Technology environment.
  • 2+ years of leadership responsibility managing midsized teams, and influencing senior-level management and key stakeholders.
  • Certification from recognized authority is an asset (e.g., PMP certification from the Project Management Institute [PMI], Change Management Specialist, ITIL, etc)
  • Competencies will include people management, information system products, tools, development frameworks as well as interpersonal, organizational and communication skills.
  • Strategic planning
  • Strong communication and interpersonal skills
  • Excellent project management skills, with demonstrated track record
  • Excellent management and team-building skills
  • Ability to analyze, understand and effectively communicate between business requirements and technical design and implementation
  • Business application life cycle management
  • System development life cycle management
  • Budget planning and management
  • Working knowledge of applications being implemented
  • Problem-solving, negotiation and decision-making skills to influence management, as well as internal and external partners
  • Demonstrated leadership abilities
  • Works well with others in an integrated multidisciplinary and multi-stakeholder team environment
  • Self-motivated and a problem solver
  • Experienced in facilitation and negotiating
  • Computing Skills
    • MS Word, Excel, PowerPoint - Intermediate
    • Application and Middleware Technology - Intermediate
    • Project Management - Intermediate
    • Development Tools, Methodologies and Frameworks - Advanced
    • Application Architecture - Intermediate