University of Waterloo

Account Manager

Requisition ID
Job Category
Career Services
5180 - Coop Educ & Career Action
Job Status
Regular Full-Time
Hiring Range
$62,976 - $85,952


The Account Manager is responsible for creating a strong employer experience and relationship with the University of Waterloo; specifically, for retaining co-op and graduating jobs with employers, and exploring opportunities for further job development with that existing employer. Working together with Student Advisors, Job Developers and Account Coordinators, the Account Manager creates and executes an account management plan designed to meet the employer’s needs and to have University of Waterloo (UW) become a talent management partner for the employer. This position is for the Central West region. 


Develop and execute a proactive account management plan in partnership with Student Advisors and Account Coordinators to create a strong, ongoing employer relationship and experience:

  • Optimize UW’s contribution to the employer’s talent management strategy
  • Retain co-op and graduating jobs within current employers
  • Develop new co-op and graduating jobs and additional postings within existing employers, aligning with our strategic targets and increasing diversity of programs from which employers hire
  • Convert co-op students into graduating full time hires with existing employers
  • Convert employers with whom students have arranged their own jobs to ongoing hiring employers
  • Document communication and interactions with employers

Ensure employers receive appropriate support in all interactions with CECA:

  • Contact each employer at least once per year, and follow the employer contact guidelines
  • Coach employers in recruiting strategies and managing effective co-op work terms
  • Accept and approve relevant, creditable jobs for posting from existing employers as necessary
  • Attain new employer referrals from existing employer’s industry networks and provide to business development team
  • With Regional Manager, execute employer recognition framework and employer retention strategy

Ensure information exchange with Student Advisors, and support Student Advisors in interaction with supervisors within employers.


Assist Career Advisors and Student Advisors in identifying potential jobs for unemployed students.


Ensure a smooth transition of a new employer from business development team when first co-op student is hired:

  • Enable and support the successful transition of the employer relationship from business developer
  • Ensure the employer is fully aware of the process and that all issues and concerns are addressed
  • During first term of transition, partner with Business Developer to address any employer issues or concerns
  • Establish the new employers account plan communicating with all relevant uWaterloo stakeholders


  • Undergraduate Degree or equivalent education and experience is required
  • At least 3 years of progressive experience in sales, relationship/account management roles with increasing levels of responsibility required
  • Recruitment and/or talent management experience a benefit
  • Experience with employers and job development is an asset
  • Working knowledge of cooperative education and career action or a similar type organization is essential
  • Demonstrated ability to handling multiple, ongoing priorities and demonstrated superior organizational and time management skills required
  • Essential qualities include relationship management focus, outgoing personality, customer service orientation, natural networker and team player
  • Strong communication, presentation, analytical and problem solving skills required
  • Strong organizational and time management skills required
  • Knowledge of the labour markets in Ontario and US is an asset
  • Average MS Office skills, including Excel, Word and Outlook are required, along with social media knowledge including the use of LinkedIn
  • This role requires travel and may include travel to the US, unusual hours or schedules relating to travel


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