The User Experience Specialist will take on a key leadership role in establishing strategic initiatives and directions related to the users’ experience of the Library. The incumbent will provide the leadership, management and coordination of user experience assessment. The Specialist collaborates on the development of programs and initiatives that shape an engaging and supportive learning and development experience and plays a key role in leading and managing change associated with a vibrant and evolving student, faculty and campus staff experience in the Library. This includes developing and leading the implementation of new cross-departmental strategies and initiatives designed to support success in the use of library resources and services.
The Specialist leads investigations into user behavior, experience and needs, and analyzes results to make recommendations on the evolution of the Library’s physical help service points, the built environment, virtual help services and the users’ web experience. The Specialist champions a user focused culture, service excellence and is a collaborator in ensuring that all services and spaces are accessible.
As a User Experience specialist and as a member of an ISR department, the incumbent:
As the Specialist responsible for user experience assessment, the incumbent:
Uses a collaborative approach to design, lead and conduct qualitative and quantitative studies to assess user needs, preferences and trends, and usability as it relates to user experience
Analyzes study results, with others as appropriate, and makes recommendations to senior decision makers in the Library for strategically improving existing help services, developing new help services and retiring in-person and online services based on user feedback
As the Specialist responsible for integrating user experience thinking into the Library, the incumbent:
create proposals and recommendations to develop, enhance, modify and retire services and service models that support patron use of our physical and virtual spaces
identify, advocate for and support effective use of technology to improve user experience in accessing and using resources and services
identify and advocate for environmental and physical space enhancements that support a creative learning environment
create communication plans and feedback mechanisms
support the development and evolution of service standards to ensure service excellence for our users, internally within the Library and externally with our campus partners