University of Waterloo

Coordinator, Residence Ambassadors

Requisition ID
2017-1623
Job Category
Housing
Department
6465 - Housing & Residence
Job Status
Regular Full-Time
Hiring Range
$40,264 - $50,330

Overview

The Coordinator, Residence Ambassadors leads and co-ordinates the residence tour program, special event days and staff appreciation events. The incumbent is responsible for hiring, coaching and developing a comprehensive student staff training plan for the Residence Ambassadors. As well, this position is responsible for supporting the Marketing Communications team and ensuring that Housing & Residences achieves its objectives and goals.

Responsibilities

Recruit, train and coach the Residence Ambassadors

  • Recruits and supervises 30-50 residence ambassadors per term for the residence tour program
  • Hires and supports outstanding staff and, when necessary, takes disciplinary action
  • Develops, implements and evaluates a training program to ensure the Residence Ambassador team can effectively provide residence tours
  • Mentors student ambassadors responsible for delivering outstanding customer service and ensuring each visitor has an exceptional experience while visiting residence
  • Creates evaluations and recommends improvements to the Residence Ambassadors program
  • Creates a work environment that recognizes and rewards supportive mentorship, professional quality, respectful communication, creativity, positive energy and synergy

Co-ordinate special events on behalf of Housing & Residences

  • Works collaboratively with on-campus partners – especially the Visitors Centre and the Campus Ambassadors– to arrange details for special events
  • Hires, trains and supports approximately 60-100 staff for these days
  • Develops a critical path and oversees the schedule’s tasks to ensure completion
  • Works collaboratively with the Housing & Residences team to create awareness of the day and any special requirements
  • Creates staff appreciation events that motivate, encourage and thank staff for their contributions in making the department a success
  • Assists with a variety of logistics tasks to ensure smooth operations and a positive impression of the events
  • Participates in all University of Waterloo recruitment initiatives and events including all special visit days, Ontario Universities Fair, and specialized recruitment events

Provide marketing and communications support

  • Assists the team in coordinating marketing communications campaign details
  • Is knowledgeable about current social media, and recommends and implements initiatives to help promote the residence experience online
  • Completes web updates and communications, as required
  • Assists with developing activities on our social media channels
  • Assists with co-ordinating and organizing other student leadership groups, such as the right FIT Promotions Team and the Marketing Advisory Board

Qualifications

  • University degree or diploma in Recreation, Business, Marketing, Communications, preferred, or equivalent education and/or experience
  • Several years' experience in planning events
  • Experience in hiring, training and supervising staff
  • Excellent customer service skills
  • Proven ability to interact and collaborate with students and staff in a respectful and sensitive manner
  • Excellent written and oral communication skills
  • Excellent organizational skills and attention to detail
  • Demonstrated ability to work effectively and efficiently in a team-based environment
  • A strong commitment to high-quality customer service
  • Knowledge of processing, presentation and spreadsheet software
  • Experience with digital and social media channels and understanding trends
  • Working knowledge of data analysis software to analyze trends

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