Strategic direction for the SSC
In consultation with partners, leads the development of the long term vision and planning for the department.
Develops the SSC’s annual plans and priorities by incorporating stakeholder feedback.
Institutional Leadership and Coordination
As a campus leader in customer service, advocates for and supports improvements in all interested areas.
Nurtures a strong student-centered mindset amongst SSC staff, ensuring student services provided are innovative, responsive and of the highest quality.
Works with customer service areas and units across campus on shared and best practices.
Communicates strategy, operations, and outcomes of service delivery to senior administration, students, and campus colleagues.
Liaises with appropriate University committees and working groups to ensure that the SSC staff remain current on University policies and procedures.
Provision of Exceptional Service to Students and Campus Partners
Strategically selects and deploys hardware, software packages, tools and techniques required to provide a coherent electronic working environment for all members of the UW community.
Oversees the consulting, training, communications, support and services required to support this environment.
Responds to and anticipates needs of students and on campus partners, providing guidance and alignment of services and support to ensure success of the SSC.
Human and Capital Resources within the SSC
Ensures the effective utilization, deployment and development of human and capital resources.
Oversees hiring and development of Managers and Specialists.
Deploys staff to most productively meet goals and objectives.
Coaches, trains and develops employees to enable their professional development.
Approves annual performance plans and conducts regular reviews with direct reports.
Manages the SSC budget.
Oversees the development of cash controls.