Term: 2 years

The Information Systems & Technology (IST) department at the University of Waterloo provides information systems, technology, and services in support of teaching, learning, research, and administrative needs across campus.  Within IST, the Enterprise Systems (ES) team provides technical support for several information systems, including the Workday human resource management system, and the Unit4 financial system.  The ES team collaborates with partners across campus to deliver services supporting the academic mission of the University.

This position is contingent on funding. 

IST is seeking an Information Systems Specialist (Operations, HR) to join the Enterprise Systems (ES) team. The incumbent will collaborate with colleagues in ES and their partners across campus to analyze business and functional requirements to deliver solutions impacting users of the ES suite of applications including Workday. Key competencies will include knowledge of service management practices, software development tools and practices, documentation and knowledgebase development, customer service, creative problem solving, organization & planning, communication, and teamwork.

• University degree required, or equivalent education and experience
• Systems analysis skills, as well as experience implementing and supporting complex information systems
• Understanding of the general software development principles, and Systems Development Lifecycle
• Experience investigating and diagnosing system issues with emphasis on root cause analysis approaches
• IT Infrastructure Library (ITIL) and or IT Service Management (ITSM) knowledge and experience would be an asset
• Experience with service desk and ticketing tools (Jira Service Management)
• Experience with agile development approaches and tools (Scrum, Jira)
• Experience with wiki and/or knowledgebase tools (Confluence, SharePoint)
• Must have excellent interpersonal, customer service, communication, organizational, research and analytical skills with proven ability to interact with co-workers, clients, and third-party vendors with tact and diplomacy
• Ability to build and maintain positive relationships with colleagues, stakeholders, and clients
• Must work as part of a team within a busy and dynamic environment, with experience managing multiple tasks at once
• Proven track record of taking initiative and delivering consistent outstanding results on projects and other work assignments
• Occasional work outside regular business hours

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca  or 519-888-4567, ext. 45935.