Term: 1 year

To provide assistance to the course instructor(s) by managing the administrative aspects of running a course and provide continuity and consistency from term to term. The administrative aspects that an Instructional Support Coordinator (ISC) manages include providing advice to instructors regarding course specific practice and university/faculty policies and procedures, managing temporary employees, coordinating course operation activities, and maintaining course information repositories and archives. Except for the entry level, ISCs take an important role in teaching CS courses.

Manage team of Instructional Support Assistants (ISAs), Instructional Apprentices (IAs) and Teaching Assistants (TAs)

• Schedule duties for ISAs, IAs and TAs\
• Provide day-to-day support and supervision for ISAs, IAs and TAs
• Provide course specific and service training
• Evaluate performance of ISAs, IAs and TAs
• Supervise and evaluate co-op work term reports
• Provide feedback on initial employee budgets
• Allocate employees for proctoring exams

Provide support services to course instructors

• Handle and report academic discipline problems such as cheating cases
• Arrange and conduct weekly course meetings
• Posting and printing course-related materials, including managing deadlines
• Maintain course account and web pages
• Organize exam proctoring and marking
• Manage computing resource and associated permission requests
• Provide periodic updates about student progress (grades, feedback)
• Provide feedback and continuity from previous offerings of the course
• Distribute/post course resources (texts, handouts etc.)
• Provide knowledge and interpretation of university/faculty policies and procedures

Provide academic service to students

• Consult with students regarding course administration
• Report/handle requests for exception (e.g. illness, death in family)
• Report/resolve midterm and final exam conflicts; arrange exam seats
• Manage exams and scheduling for students writing exams with AccessAbility Services
• Report hardware and software problems associated with course content and course administration

Manage grading activities associated with one or more courses

• Distribute solution sets and marking schemes for assignments and exams
• Organize and/or supervise the printing and marking of assignments which may include leading marking meetings and arranging rooms
• Generate, maintain, and archive mark lists
• Compute final grades according to instructors’ guidelines
• Assist in grading of exams and assignments
• Manage the grade appeal/revision process
• Submit final grades to Quest
• Post solution sets and grades as required
• Provide setup and support for assignment submission/marking systems

Provide course instruction services

• Prepare instructional material according to guidelines set out by the course instructor/outline maintainer
• Assist with creation of marking schemes and solution sets for assignments and exams as determined by the instructor
• Facilitate development of assignments, quizzes, exam questions
• Assist with preparation of course outlines
• Provide feedback on changes to course materials
• Archive grades and course-related materials according to retention policies
• Ensure resources are available for tutorial and review sessions
• Be a course instructor for an on-campus or DE course

• Bachelor or Master’s Degree in Computer Science or related discipline
• University level teaching ability or experience, combined with knowledge of various hardware systems and software applications used in support of teaching
• Supervisory experience
• Experience in recruitment and training of employees would be a definite asset
• Proven interpersonal skills to deal effectively with a wide range of individuals, occasionally in contentious situations
• Demonstrated ability to work independently with minimal direction and as a team member in a busy and varied environment with deadlines, changing priorities and large volumes
• Intermediate experience with Microsoft Office suite
• Knowledge of current computer hardware and software applications used in an undergraduate computer science or engineering environment. Some examples include:
  • Operating Systems: Mac, Windows, Linux
  • Programming Languages: Racket, Python, C/C++
  • Applications Software: MS Office, FileMaker Pro, Adobe Acrobat Pro, applications for assignment submission and testing (e.g. Marmoset, MarkUs)

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca  or 519-888-4567, ext. 45935.