This position is responsible for the operations, overall strategic management and leadership of the Student Information System (SIS) within Enterprise Resource Planning (ERP) Systems group. This includes responsibility for the planning, design, development, implementation, support and consultation for a secure and sustainable Student Information System at the University. The manager is responsible for development activities and client support services related to the Student information System.

Establishes the direction and priorities for SIS:

• Serves as an integral member of IST’s Management Team
• Develops short-term and long-term plans for the evolution of campus information systems
• Facilitates the establishment of direction and priorities for SIS  through collaboration with others
• Assists in the development of the ERP annual rolling plan, and budget
• Develops annual operational plan and budget for SIS

Within the ES group, ensures the effective utilization, deployment and development of human and capital resources

• Hires and develops his/her unit and participates in the building of overall ERP team
• Coaches, trains and develops employees to enable their professional development
• Conducts annual performance plan and regular reviews of direct reports

Core Services

• Effectively manages the successful delivery of projects and programs in conjunction with the Portfolio Management group (PMG)
• Leads the process to define business requirements in concert with functional partners and campus stakeholders
• Completes applications development of new or modified business functionality
• Performs Quality Assurance and Testing in order to deliver high quality services
• Provides Solutions Design and Consulting support to Academic Support Departments

Applications Implementation

• Supports the acquisitions process (including RFI/RFP)
• Implements enterprise solutions
• Implements large and small application updates
• Works within a federated governance model to enable decision making

Systems Integration

• Ensures integration with other enterprise applications
• Implements connectivity with applications external to the University (e.g., banks)
• Provides internal inter-systems support (e.g., Financial System, HR System, etc.)
• Provides support as needed for EBI, Student Portal, Open Data and like initiatives

Infrastructure and Support

• Ensures the requisite production support
• Provides support for and incorporation of guiding principles for architecture and infrastructure, e.g., usability, accessibility, scalability, adaptability, security and privacy
• Supports and develops application architecture
• Supports, develops and adopts standard software development methodologies

Client and Vendor Relationships

• Establishes and maintains strong relationships with the leadership team and key representatives of the Administrative Support Departments of the University and/or Faculty representatives
• Manages the day-to-day relationship with external technology partners

• University degree or equivalent post-secondary education and experience required
• Minimum 10 years of experience with a proven track record of achievement and success within a complex Information Technology environment
• 2 to 4 years of leadership responsibility managing mid-sized teams, and influencing senior-level management and key stakeholders
• Certification from recognized authority is an asset (e.g., PMP certification from the Project Management Institute [PMI], Change Management Specialist, ITIL, etc)
• Competencies will include people management, information system products, tools, development frameworks as well as interpersonal, organizational and communication skills
• Strong communication and interpersonal skills required
• Proven project management skills, with demonstrated track record
• Previous management/leadership experience and team-building skills
• Ability to analyze, understand and effectively communicate between business requirements and technical design and implementation
• Budget planning and management required
• Working knowledge of applications being implemented
• Problem-solving, negotiation and decision-making skills to influence management, as well as internal and external partners
• Works well with others in an integrated multidisciplinary and multi-stakeholder team environment
• Self-motivated and a problem solver
• Experienced in facilitation and negotiating
• Computing Skills
  • MS Word, Excel, PowerPoint - Intermediate
  • Application and Middleware Technology - Intermediate
  • Project Management - Intermediate
  • Development Tools, Methodologies and Frameworks - Advanced
  • Application Architecture - Intermediate

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca  or 519-888-4567, ext. 45935.