Term: 1 year

The Project Coordinator – Recruitment, Training & Development, is accountable for leading and aligning the execution of recruitment processes, training programs, and professional development activities for 250+ student-staff and 30 full-time and contract professional staff who work within the Department’s Student Development and Residence Experience (SDRX) business unit. They work collaboratively with the SDRX management team to design recruitment process, training and development outcomes, content, and strategies which meet the needs and expectations of each functional area – Residence Life, Residence Learning, Residence Services, Research & Evaluation, and Graduate & Student Family Housing, overseeing the implementation of those strategies, and assessing their effectiveness, success, and return on investment.

The Project Coordinator is part of an interdependent and collaborative team committed to integrating the student voice and connecting research and evaluation to our practice in order to continuously build on our understanding of our students' wants and needs and on our knowledge of how living environments contribute to student success. Our curricular approach facilitates the design and delivery of experiences and services so that students achieve priority developmental and educational outcomes.

Recruitment Design and Delivery

• Designs, leads, and supports the recruitment strategies for all Student Development and Residence Experience (SDRX) staff (permanent, temporary) and student-staff (casual)
• Recommends and implements recruitment processes and tools that help standardize, align, and automate processes for organizational efficiency
• Ensures recruitment strategies within the business unit incorporate industry best practices and align with campus policies and Human Resources expectations
• Collaborates across functional areas within the business unit to develop appropriate recruiting sources for advertising and posting jobs
• Liaises with SDRX hiring managers to achieve a thorough understanding of all aspects of roles in the functional areas, establish recruitment timelines, and advises on all aspects of the recruitment cycle
• Supports all SDRX functional area recruitment processes as needed (I.e., participating in interviews, onboarding processes, etc.)

Training and Development

• Identifies objectives across all SDRX training and development programs and works with each area to determine training and development needs
• Leads the design, coordination, implementation, and evaluation of all activities designed to promote staff and student-staff learning and development (i.e., training, development programs, workshops) ensuring each functional area’s training and development needs are met
• Leads the co-ordination of deliverables across all SDRX training and development programs, aligning and standardizing training programs whenever possible to create organizational efficiency
• Advises the team in developing effective pedagogy aiming to improve student engagement and learning outcomes
• Ensures training and development strategy remains aligned with campus and industry best practices

Assessment

• Works with managers, staff, and student-staff across functional areas to evaluate and enhance current recruitment processes, training and professional development programs in response to staff needs, departmental strategies, and University priorities
• Leads the creation of assessment frameworks and outcomes for the purpose of monitoring and analyzing SDRX’s recruitment processes, training programs, and professional development activities and their impact on job performance, job satisfaction and the student experience in residence
• Performs needs assessments of the types of development required for SDRX staff and student-staff roles and determines the best means of delivering training
• Consults, amends, and revises recruitment and training practices as necessary in order to adapt to changing staff needs, and to changes occurring in the work environment
• Leads the evaluation and documentation of major projects relating to recruitment, training, and development

Partnerships and Collaboration

• Develops positive, effective, and collaborative working relationships with all SDRX staff
• Connects frequently with Human Resources and campus partners (Organizational Human
• Development, Centre for Career Action, etc.) to incorporate campus conversations and resources into SDRX recruitment, training, and development strategies
• Works closely with Program and Resources Co-ordinators and SDRX Management Team to align with functional area objectives and needs

Leadership

• Remains informed of and knowledgeable about current campus policies and university expectations on all items related to recruitment, training, and development of staff
• Provides leadership, mentoring, and acts as a primary point of contact and centralized resource for SDRX team members who have questions, concerns, or topics to discuss related to training, development and recruitment
• Leads the identification, design and implementation of SDRX projects that improve service quality, working relationships, stakeholder satisfaction, process timelines, staff capability and performance, and that support the strategic direction of SDRX recruitment, training, and development
• Researches and implement new initiatives to support goals and enhance staff and student-staff performance within the program
• Researches best practices within Organizational Development and Learning and provides program, process, and policy recommendations based on findings
• Anticipates, develops strategies, and exercises due diligence to promote and foster fair recruitment practices – inclusive of diversity best practices

• University undergraduate degree required; graduate degree or equivalent experience in a related field (e.g. adult education, organizational behaviour, leadership) strongly preferred
• 3-5 years’ progressive project co-ordination experience with demonstrated ability to influence and motivate others. Ideally, experience indirectly managing staff, campus partners or service providers
• Experience working in student affairs is an asset
• Demonstrated experience in working collaboratively, building consensus and managing sensitivities, perspectives and interests of diverse teams and stakeholder groups in order to execute a strategy is required
• Human Resources Management Diploma, or equivalent experience is an asset
• Experience designing curriculum and effective pedagogy, facilitating learning and coaching, and delivering learning and development seminars
• Ability to work effectively in a team and independently to manage multiple and competing priorities, and to adapt to a changing environment
• Strong written and oral communication and presentation skills. Able to effectively communicate with diverse teams, stakeholder groups, and students in a respectful and professional manner
• High emotional intelligence is a must; able to build trust, able to identify, empathize with, and work towards resolving conflicting viewpoints and motivations
• Highly collaborative, adaptable and a strong active listener
• Proven ability to negotiate with and influence others, exercising leadership without formal authority
• Ability to take initiative and to identify opportunities for innovation
• Attitude and aptitude for continuous improvement and change management coupled with a pragmatic and flexible approach to getting things done; interdependently or in a team setting.
• Familiarity with student behaviour and conduct management in a residential environment is an asset
• Demonstrated ability to learn and apply new concepts, tools, and processes

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca  or 519-888-4567, ext. 45935.