The Assistant Manager, Residence Hospitality Experience is accountable to the Manager, Residence Hospitality Experience for leading and effectively supervising frontline cleaning staff, external service providers, processes, and activities required to ensure accountabilities are met. In addition, this position is responsible to provide operational coordination and monitoring of mid to large size Cleaning Services projects as assigned, and to have a leadership role in budget preparation and monitoring cleaning standards.
Leadership – Responsible for providing excellent leadership to cleaning staff in the incumbent’s area and to assist the Manager with administrative leadership of the cleaning operation.
Supervision – Responsible for providing excellent supervision and support to the staff.
Operations Management – Accountable for planning, developing, and coordinating processes to effectively manage the cleaning program, focusing on continuous improvement and supporting the Department’s goal of clean, comfortable residential communities that are conducive to student learning and engagement. This requires:
Fiscal Management – Cleaning Services
Measurement and Evaluation – Responsible to collect and maintain Key Performance Indicators and other measures of performance that align with the strategic direction of the Cleaning Services unit.
Project Management – Accountable for managing the effective co-ordination of multiple regular and special projects that relate to the incumbent’s area of responsibility and the wider Cleaning Services team.
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.
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