University of Waterloo

Associate Director, Response

Requisition ID 2024-12076
Equity, Diversity, Inclusion & Anti-Racism Office
Employment Type
Time Type
Hiring Range
$83,455 - $104,319
Job Category
Equity, Diversity and Inclusion
Job Location : Location


Term: 1 year 


The Associate Director, Response is responsible for providing direct support to individuals experiencing harm, including but not limited to ableism, antisemitism, homophobia, islamophobia, racism, sexism, transphobia and/or xenophobia. This role will engage in informal mechanisms to resolve complaints and will help individuals who have experienced harm to understand university systems, processes, next steps, and resources available to them. The Associate Director will lead a centralized process to manage complaints related to identity-based harm and will provide advice in handling disclosures and/or complaints.


Individual Response and Support

  • Responds to individual disclosures of harm from students, staff, and faculty by providing support, advocacy and referrals based on individual needs
  • Utilizes inclusive, integrative, anti-racist, anti-oppressive and trauma-informed approaches to support campus stakeholders who often present in distress
  • Helps complainants to understand university systems, processes, next steps, and resources, and creates a plan of action to address their concerns
  • Maintains an understanding of the legal, policy and reporting requirements in order to provide accurate advice to complainants about their options and leadership to act on disclosures/complaints of harm
  • Collaborates with internal support units and external organizations to appropriately support equity deserving members of the campus community (e.g. connecting with relevant resources, referrals)
  • Remains current with pertinent ethical requirements and research relevant to responding to concerns around harm
  • Engages in case management when required, particularly with cases presenting with more complex needs
  • Refers departments, teams, or individuals to the Senior Equity Training Specialist for further training, when required

Systemic Change

  • Identifies gaps in existing University policies and processes related to reporting and responding to harm and creates recommendations
  • Advises senior administration, central communications, and associate deans on their response to concerns related to harm
  • Leads a process to facilitate the central reporting and tracking of complaints related to harm that follows Ontario’s Human Rights Code (OHRC)
  • Works with the University’s Central Communication Unit and Human Resources to communicate the complaint mechanisms available related to incidents of harm, and best practices for responding to disclosures of harm

Works with members of the EDI-R leadership team to embed relevant information about complaints processes and responding to disclosures of harm in training run through the EDI-R Office

  • Creates best practice documents and resources for leadership to support their response to concerns or issues of harm in their faculties or units
  • Advises and creates recommendations to ensure that the University meets the OHRC’s six criteria for responding to complaints of harm

Record Keeping & Reporting

  • Maintains a case management system to track disclosures of harm
  • Provides quarterly reports to the provost on numbers of disclosures and emerging themes
  • Ensures compliance with all record keeping requirements and confidentiality guidelines
  • Prepares statistical reports, as necessary
  • Analyzes data and share reports with the EDI-R Office to inform proactive measures to address harm on campus

Informal Resolution

  • If requested by the complainant, provides facilitation services grounded in restorative justice and anti-racist frameworks
  • Implements any follow up actions after mediation/facilitation has been concluded


  • Master’s degree required in relevant discipline (e.g. Law, Social Work, Psychology, Political Science, Human Rights, Sociology) or equivalent education and experience
  • 5-7 years of experience with employing formal and informal mechanisms to address complaints of harm
  • 5+ years with mediation, facilitation, or other informal approaches to address complaints of harm
  • Extensive experience with interpreting organizational policies
  • Experience employing anti-oppressive, anti-racist, trauma-informed, and restorative justice approaches to addressing complaints
  • Extensive knowledge of the Ontario Human Rights Code, the Human Rights Tribunal of Ontario’s procedures, the Criminal Code, the Occupational Health and Safety Act and other relevant legislation
  • Extensive knowledge of concepts related to race and anti-racism, equity, intersectionality, decolonization
  • Strong mediation and facilitation skills grounded in anti-racist practices
  • Excellent communication skills (verbal and written) and interpersonal skills, including the ability to deal with issues of a sensitive and confidential nature
  • Effective report writing, presentation, and training skills
  • Ability to work under pressure and effectively handle potentially emotionally charged situations
  • Excellent judgement supported by strong analytical and problem-solving skills
  • Excellent organizational and case management skills
  • Advanced experience with Microsoft Office programs, SharePoint, Adobe Acrobat Professional, and/or other data content management systems, quantitative and qualitative research design, and methodologies

We encourage the applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit, Black, racialized, a

person with a disability, women and/or 2SLGBTQ

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.


The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


Positions are open to qualified candidates who are legally entitled to work in Canada. 


The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at  or 519-888-4567, ext. 45935.


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