University of Waterloo

Operations Manager

Requisition ID 2024-11875
Dean of Arts Office
Employment Type
Time Type
Hiring Range
$59,127 - $73,909
Job Category
Job Location : Location


The Operations Manager position is responsible for facilities management, data analysis and reporting, and business process improvement as it relates to operations of the Faculty of Arts. The purpose of this role is to manage facilities in support of the academic mission, including space allocation and utilization, emergency response and evacuations, facility security, personal safety issues, as well as short-term and long-range planning. In addition, this role will function as a data analyst responsible for analyzing and communicating data in support of the Faculty of Arts’ planning, decision-making, and reporting on a wide range of activities at the Faculty and department levels. This role works in close communication and collaboration with Institutional Analysis & Planning, the Office of Research, and other key stakeholders. This role will also be responsible for reviewing and documenting business processes to enhance operational efficiency using knowledge of current trends and operational activities within the Faculty. 


Ensuring optimal use of physical infrastructure

  • Manage new infrastructure projects, including building design and coordination of function to optimize total resources within the Faculty
  • Liaise with other academic and support units with regard to space usage optimization, space sharing opportunities and collaboration with other Faculties and/or Universities on joint projects
  • Review and advise on requests for new space or repurposing existing space

Facility security, emergency preparedness, health and safety reporting

  • Recruit staff members to serve as building co-ordinators, fire wardens and first aiders; ensure continued training and communication regarding staff duties; maintain the Faculty’s Fire Plan
  • Member of the Health, Safety and Environment Management System; prepare reports on health, safety and environment for the UW Safety Office
  • Work collaboratively with the Safety Office, UW Police, Plant Operations, and units to enhance security and safety in the Arts working environment; develop action plan(s) for emergency
  • situations; ensure that training and communication are provided as required
  • Manage keying systems and distribution; maintain the Faculty’s key control database; regularly
  • review and recommend changes to the keying structure for enhanced security
  • Examine measures for improvement of building security, including the installation of security systems as appropriate
  • Monitor break-ins and thefts; with UW Police, implement correctives and prevention plans as required
  • Manage requirements for accessibility and safety in the work environment from the Safety Office
  • Promote energy conservation and the greening of buildings

Analysis and Communication

  • Provide comprehensive, accurate, and detailed data analytics in support of Faculty planning and strategic initiatives, evaluation, and budgeting processes
  • Identify data sources and develop data definitions, working closely as required with Institutional Analysis & Planning (IAP), with peers in other Faculties, the Research Office, and others
  • Perform comprehensive analysis of Arts’ graduate and undergraduate program metrics, including application, admission, retention, program changes, graduation data in consultation with relevant Faculty and university personnel
  • Analyse Arts’ student demographic data and quantitative and qualitative data pertinent to Faculty
  • and departmental planning
  • Support the work of Faculty committees in defining appropriate performance metrics, sourcing and/or providing data to support decision-making
  • Gather/interpret a comprehensive array of metrics about the Faculty’s research performance in consultation with the Arts and University research offices, and with IAP as required
  • Enable continual and effective use of data throughout the Faculty through careful, clear, and readily understood reports prepared for a variety of audiences and users, by means of various reporting formats and web technologies
  • Provide timely and efficient reporting as required for various audiences (including website)

Review processes and develop performance metrics to increase operational effectiveness

  • Provide leadership in reviewing current processes to improve operations;
  • Ensure effective change management through communication, consultation, expectation management, training and development
  • Identify opportunities to improve transparency and reduce duplication and errors and to ensure consistency in data across the Faculty and with university systems where applicable
  • Maintain appropriate institutional connections and communications to ensure that Arts’ business systems are in sync with institutional developments and requirements


  • A Bachelors degree in Business Administration or a related field
  • A combination of equivalent experience and education will be considered
  • Operations related experience in an academic environment, including demonstrated experience with facilities management
  • Experience with data analysis including data management, manipulation and interpretation with demonstrated experience working with large and complex data sets
  • Experience with departmental and/or enterprise level business process improvement initiatives is an asset
  • Excellent computer skills working with - SharePoint, Excel, Access
  • Maintain confidentiality, ability to prioritize and organize, be flexible and adhere to deadlines
  • Working knowledge of a variety of reporting and data visualization tools, such as Tableau
  • Excellent communication and diplomacy skills: ability to converse articulately and diplomatically with university administrators and other campus stakeholders
  • Ability to work independently and as part of a team; ability to take initiative and be proactive
  • Proficient level of knowledge of project management skills

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.


The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


Positions are open to qualified candidates who are legally entitled to work in Canada. 


The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.


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