University of Waterloo

Counsellor (Crisis and Resource Support)

Requisition ID 2023-11406
Campus Wellness
Employment Type
Time Type
Hiring Range
$70,099 - $113,561
Job Category
Job Location : Location


Term: 1 year 


The Counsellor (Crisis and Resource Support) is accountable to the Manager, Crisis, Intake & Support Coordination for the provision of front line clinical mental health programs and services, with a specialization working with individuals experiencing mental health crises, connecting clients to resources, & providing mental health support to individuals on an episodic basis to help maintain their wellness and achieve academic success. Ultimately, this position underpins the mission of Counselling Services which focuses on supporting and promoting academic success, student and campus mental health, psychological wellness and safety within members of a diverse and global Waterloo community


Clinical Services - for supporting mental health and wellness, as well as personal academic and personal success to clients (i.e., primarily students)

  • Clinical assessments: initial/intake assessments; risk of harm assessments
  • Treatment planning
  • Individual and group counselling/psychotherapy
  • Responding to clients in crisis, providing same day service as needed
  • Providing support coordination
  • Clinical case note and report writing
  • Termination planning and referral
  • Working from a short-term brief therapy model along with a behavioural health perspective, the expectation is that most clients can be assisted within a limited number of meetings

Advocacy - the Counsellor is an advocate for and supports students’ academic success and personal learning

  • Collaborate and consult with key campus support services (e.g., AccessAbility Services, Student Success Office, etc.) related to students’ personal and academic needs
  • Collaborate and consult with faculty, including individual faculty members, the Associate Deans’ offices, and academic support areas in the interest of students’ academic success, retention and graduation
  • Design, facilitate and evaluate seminars sessions on various topics (e.g., coping skills, etc.)
  • Design, facilitate and evaluate training to student leaders and other key stakeholders across campus on various topics, including suicide prevention
  • The partnership for the mental health, health and wellness, well-being and safety of the campus community includes active collaboration and teaming with a focus on client issues of shared concern

Clinical Practice - the Counsellor is committed to best clinical practice and best practice in mental health

  • The Counsellor has a thorough and expert understanding of developmental issues of late adolescence (e.g., relationships, mental health, disordered eating, transition, sexuality, etc.).
  • Remains current with pertinent ethical requirements, research and considerations relevant to the fields of counselling/psychotherapy, mental health assessment and crisis management
  • Maintains a high level of knowledge and awareness of changes and developments in the fields of higher education and counselling, and their implications for the organization and delivery of counselling and clinical services within the institution
  • Represents the interest of the department at conferences, workshops, etc.


  • As part of a multi-disciplinary team member, the Counsellor attends interdisciplinary team meetings, department meetings, Campus Wellness meetings, and other meetings as requested or directed by their Manager in Counselling Services
  • Under the direction of their Manager, the Counsellor may provide supervision of graduate students who are participating in clinical residency, internship or practicum placements


  • A graduate degree (masters or doctorate) in the counselling professions (e.g. psychology, social work, etc.)
  • Theoretical and practical training in individual and group counselling
  • Registered with a College under the Ontario’ Regulated Health Professions Act (1991)
  • Experience working with individuals experiencing mental health crises, connecting clients to resources, & providing mental health support to individuals on an episodic basis
  • Proven record of achievement in clinical counselling. Scope of practice must include clinical work with adolescent and young adult population
  • Experience in university or college setting is beneficial and strongly preferred
  • Demonstrated skill and effectiveness in the application of a broad spectrum of psychological interventions/therapies especially Cognitive Behaviour Therapy, Dialectical Behaviour Therapy and expertise in behavioural health
  • Excellent interpersonal, communication (oral and written) and organizational skills
  • Demonstrated initiative and strong skills in problem solving and decision making
  • Proven ability to work effectively with a multi-disciplinary team
  • Maintain a clear Police Vulnerable Sector Check

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.


The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at  or 519-888-4567, ext. 45935.


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