The Student Ombuds office is an independent unit but will be supported by the University Secretary to whom the Student Ombudsperson will report. The Student Ombuds Office shall provide an accessible, independent, impartial, and confidential office through which students receive guidance and advice about their university-related concerns and complaints regarding university policies, procedures and particularly those governed by Policies 33, 42, 70, 71 and 72 as well as non-academic processes over which the university has jurisdiction (e.g., housing, parking services). This office supplements but does not replace the University’s existing resources for formal conflict resolution.
The Ombudsperson may receive any University-related inquire or concern from any University of Waterloo student. Concerns may also be received, at the discretion of the Ombudsperson, from University applicants whether accepted or not at the time of the initial contact as well as former students where the issue crystallized during their former student status.
The Ombudsperson may conduct an inquiry of concerns and complaints notifying those in authority and providing recommendations with a view to remedying an individual situation, and/or identify any policies, rules or procedures that appear unclear, inequitable, or unfair. Committed to equity, diversity and inclusion principles, the Ombudsperson assists students explore and evaluate options, and determine an appropriate course of action with an aim to resolving disputes before they escalate. The successful resolution of complaints contributes to the development of a supportive and inclusive environment for all students across the university.
The Students Ombuds Office must comply with the professional standards of the Association of Canadian College and University Ombuds.
Leadership and Strategic Direction
Student-focused Dispute Resolution, Consultation, and Referral
Policy Compliance Review
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at email@example.com or 519-888-4567, ext. 45935.