University of Waterloo

Undergraduate Coordinator and Advisor, Arts and Business Program

Requisition ID 2023-11044
Arts Undergraduate Office
Employment Type
Time Type
Hiring Range
$54,119 - $67,649
Job Category
Job Location : Location


Term: 18 months 


The Undergraduate Coordinator and Advisor, advises undergraduate students in the program.  In partnership with other members of the department, they are responsible for the effective administration of undergraduate programs managed by the Arts Undergraduate Office and for enhancing student success through appropriate advisement and support.  The Undergraduate Coordinator and Advisor, Arts and Business Program is the first point of contact for Arts and Business.


This is a common job description used across multiple departments within the Faculty of Arts.


Advises undergraduate students in all applicable academic plans and enrollees from other Faculties, in consultation with the Director, Arts and Business as appropriate:

  • Advises students with unusual or complex questions, or with questions about academic content;
  • Assists with Academic Progression reports and Recommendations to Graduate;
  • Assists with petitions, student grades and submissions as well as academic appeals;
  • Advises students about course and program/plan selection (tracking milestones); approves student permissions, including course overrides, plan modifications and co-op sequence changes;
  • Refers students to on-campus resources as appropriate;
  • Consults with advisor in other academic units regarding students of mutual interest;
  • Monitors enrolment reserves, capacities and student course override requests for undergraduate programming in the unit; develops reserves for specific courses as needed;

Coordinates service and cross-listed teaching with other Arts units or UW Faculties; including the following:

  • Collaborates with academic units to facilitate course scheduling, including course sections and time slots;
  • Sets and monitors course reserves for undergraduate programming in consultation with other academic units;
  • Liaises with Administrative Coordinators and Advisors in other academic unites to ensure awareness of course curriculum changes that may impact plans in and beyond the department

Serves as departmental timetable representative for the undergraduate programs:

  • Collects and summarizes faculty teaching constraints for the Director’s approval; submits the departmental timetable for undergraduate courses each term in consultation with the Director;
  • Determines course reserve and section needs; resolves scheduling issues affecting enrolment;
  • Identifies potential course conflicts with the program and with other departments, faculties and co-op terms as required;
  • Reviews final undergraduate course schedule for accuracy and meeting program needs;
  • If applicable, coordinates final exam scheduling and proctors with the Registrar’s Office

Serves as calendar representative for the UG program in consultation with the Director, Arts and Business:

  • Communicates and consults with other academic units to solicit feedback about proposed changes;
  • Serves as the program’s template representative (Academic Advising, UG);
  • Compiles course and program changes for submission to the Undergraduate Calendar;
  • Reviews all program content in the UG Calendar prior to publication

Assists with the program’s undergraduate student engagement:

  • Maintains active communication with students using a range of communication modalities;
  • Assists with planning and participates in various student-focused events and information sessions;
  • Department liaison and provides advice and support to the members of relevant student groups, associations, and executive as needed;
  • Liaison to the program’s alumni; organizes events in co-operation with Arts Advancement
  • Contributes to the planning and execution of various undergraduate events which may include convocation receptions; student awards ceremonies, Advising Days, Declare a Major Day, Campus Day, March Break Open House and others.

Provides support to the Director, Arts and Business including the following:

  • Supports the smooth functioning of the undergraduate program; identifies problems and recommends improvements to the Director as appropriate
  • Prepares data and statistical reports as required for the Director, drawing on departmental, Faculty, and institutional data
  • Maintains department records of current students and graduates; including confidential correspondence; *
  • Serves as a member of the Undergrad/Curriculum Committee;
  • Maintains course wait lists and assigns permission numbers as required;
  • Manages the INC grade agreements process;
  • Answers faculty inquiries regarding UG and program policies and procedures;
  • Liaison between the department and UW Bookstore/textbook sales rep

Assists with general administrative program tasks:

  • Directs tours of the unit, mainly to potential applicants; answers questions pertaining to undergraduate programs;
  • Provides support for the organization of any guest lectures, workshops, and events within the program;
  • Distribution of department mail;
  • Monitoring and ordering department administrative and teaching supplies;
  • Maintains department notice and picture boards;
  • Prepares text for and maintains the program’s undergraduate webpages


  • Undergraduate degree or equivalent combination of education and experience
  • Administrative experience in an academic environment including knowledge of undergraduate policies and procedures
  • Experience with SharePoint, LEARN, Quest, ASIS and Infosilem would be an asset
  • Experience with conflict management
  • Familiarity with the needs and concerns of students, including students facing difficult situations and students experiencing mental health concerns, and a commitment to student engagement and success
  • Leadership experience in event coordination and volunteer management is an asset
  • Well-developed organizational, analytical, customer service, and communication skills (oral and written)
  • Proven ability to work independently and as a team member with a high level of initiative in a fast paced, deadline-driven work environment
  • Strong interpersonal skills and the ability to interact in a positive and supportive manner
  • Aptitude for attention to detail and accuracy are essential
  • Must be able to deal efficiently and empathetically with a wide range of student issues and concerns
  • Computer skills including intermediate MS Word, Excel, PowerPoint, PowerBI, and Outlook
  • Ability and willingness to learn new software systems

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.


The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at  or 519-888-4567, ext. 45935.


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